Delivery Info
Delivery Information
We know how important it is to receive your products in the best condition. As such, we are committed to deliver the items to you in the quickest time with items will be packaged carefully in carton box(s) or envelopes with our signature seal to ensure authenticity.
Local Delivery
E-Commerce domestic delivery spans 2 to 3 working days (no time-slot). Properly completed orders submitted will be processed within three working days and delivered within a week unless items are out of stock.
During certain promotions, we offer complimentary standard shipping on all orders over $100. This offer is valid online only and is applicable to Singapore delivery. Any orders less than $100 will be charged $3.50 for delivery fee. Please note that delays can occur in delivery, and these delays are beyond our control. Alternatively, you may opt to self-collect your items at our location.
Failed Delivery
TWF shall make up to 2 attempts at delivery to the customer. The parcel will be returned to TWF after 2 unsuccessful attempts at delivery if the customer is unreachable by phone, email, or Messaging Systems (e.g SMS/Whatsapp). If the Sender request for a 3rd time delivery, additional charges of $3.50 per delivery will be levied.
Restricted Areas
The following table shows the Restricted Area (No-go zone) that TWF would not be able to fulfill our delivery. Please kindly provide an alternative postal code/address.
| Postal Code | Location/Building/Area | Postal Code | Location/Building/Area | Postal Code | Location/Building/Area |
|---|---|---|---|---|---|
| WHOLE AREA | KHUSU ISLAND | 508487 | Hendon Camp | 669644 | Gombak Base |
| WHOLE AREA | ST. JOHN'S ISLAND | 509863 | Changi Airbase | 669645 | Ministry of Defence |
| WHOLE AREA | PULAU UBIN | 509927 | Trent Engine Overhaul Complex | 669646 | Bukit Panjang Camp |
| WHOLE AREA | PULAU TEKONG | 509928 | SIA Engine Test Centre | 688255 | Mowbray Camp |
| WHOLE AREA | RIFLE RANGE COMPOUND | 509932 | Trent Engine Overhaul Complex | 688256 | Kranji Camp |
| WHOLE AREA | SELETAR AEROSPACE | 534257 | Paya Lebar Airbase | 688793 | Stagmont Camp |
| WHOLE AREA | WEST CAMP ROAD | 567754 | Amoy Quee Camp | 689953 | Keat Hong Camp II |
| WHOLE AREA | AIRPORT CARGO ROAD | 596302 | Maju Camp | 689954 | Keat Hong Camp |
| WHOLE AREA | ALPS AVENUE | 596472 | Police KINS Training Camp | 698956 | Tengah Air Base |
| WHOLE AREA | AIRLINE ROAD | 506969 | Changi Prison Complex Cluster B | 708972 | Murai Camp |
| WHOLE AREA | TURF CLUB AVENUE | 507087 | Selarang Camp | 708976 | Lim Chu Kang Camp II |
| 098269 | Resort World at Sentosa | 528765 | 21 Tampines North Drive 2 | 718919 | Sungei Gedong Camp |
| 098322 | 85,BRANI TERMINAL AVENUE | 507709 | Changi Prison Complex Cluster A | 729753 | Mandai Camp |
| 098323 | 81,BRANI TERMINAL AVENUE | 609271 | ASL Shipyard | 729754 | Mandai Camp II |
| 098324 | 2,BRANI TERMINAL AVENUE | 609273 | PPL Shipyard | 729756 | Mandai Hill Camp |
| 098325 | 89,BRANI TERMINAL AVENUE | 609278 | Shell | 738103 | Woodland Check Point |
| 099958 | Resort World at Sentosa (OFFICE) | 609412 | Vobak Building | 738203 | Woodland Check Point |
| 109680 | Central Manpower Base (CMPB) | 609831 | Caltex Jalan Buroh 1 Service Centre | 738406 | 60 Woodlands Industrial Park D |
| 117536 | Power Grid | 619110 | Jurong Port | 738700 | Woodland Check Point |
| 117605 | Stockport Road | 619523 | ST Kinetics | 757618 | Sembawang Camp |
| 117630 | Tanjong Berlayer Camp | 628054 | 29, Tanjong Kling | 757621 | Chong Pang Camp |
| 129817 | Clementi Camp | 628398 | Tuas Naval Base | 757752 | Sembawang Airbase |
| 139302 | Ayer Raja Camp | 628439 | Tanjung Gul Camp | 757753 | Khatib Camp |
| 149051 | Special Operation Command | 629122 | Jurong Shipyard | 757758 | Dieppe Barracks |
| 149373 | Queenstown Remand Centre | 629351 | 50, Gul Road | 758103 | Senoko Power Station |
| 178880 | Parliament House | 629353 | Keppel Shipyard (Gul) | 759907 | Senoko Incineration Plant |
| 248843 | Tanglin Camp | 629888 | Keppel Shipyard | 759945 | Admiralty West Prison |
| 367833 | Mount Vernon Camp | 637559 | Pasir Laba Camp | 759956 | Sembawang Shipyard |
| 397970 | Guillemard Camp | 637607 | Tuas Power Station | 759956 | Sembawang Wharf |
| 417902 | Kaki Bukit Prison School | 638357 | Jurong Camp I | 759957 | Sembawang Prison |
| 465556 | Bedok Camp | 638361 | Jurong Camp II | 769194 | 4 Lorong Chencharu |
| 478937 | Singapore Prisons Quarters | 638364 | SAFTI Military Institute | 778895 | Nee Soon Camp |
| 498760 | Changi Exihibition Centre (Airbase) | 638501 | ST Marine | 778900 | Nee Soon Camp (Leo North) |
| 498761 | Changi Exihibition Centre (Airbase) | 638709 | 15, Tuas Crescent | 779914 | Nee Soon Camp (SCDF) |
| 498819 | Changi Naval Base | 638717 | 23, Tuas Crescent | 797792 | Seletar Airport Passenger Terminal |
| 498802 | 1 Changi North Way | 667988 | Bukit Gombak Camp | 797809 | Seletar Airport |
| 499611 | 8 Changi North Way | 669638 | Hillview Camp | 819658 | Changi International Airport Services |
| 498834 | Tanah Merah Prison | 669642 | Gombak Base HQ | 819659 | SATS Inflight Catering Centre 1 |
International Shipping
If you intend to ship overseas, kindly email your orders to service@thewellnessfellows.com so we may provide you with a shipping rate either from Fedex or DHL. The final invoice including goods and shipping will be provided to you for payment via bank transfer.
Delayed delivery
In light of COVID-19, deliveries may take longer than usual to arrive, due to peak in demand for surgical masks.
Payment Method
We accept the following payment options:
- Debit & Credit Card (Visa & Mastercard)
- Stripe
- PayNow
In cases where extra charges are involved, all costs will be borne by customers.
When making payment, you may opt to save your payment method for your order after login in to your account. If you do not want to save your payment details to your account, then you can also enter them when you come to pay for your order.
You details are safe with us as we are committed to comply to PDPA regulations. We also take fraud very seriously too, so all credit and debit card holders are subject to validation and authorisation by both us and the card issuer. To better protect our customers when making online payments by card you may be presented with 3D secure security measures when paying. This is dependent on your bank issuer and may require you to enter a password or get a security code via email or phone.
For any other questions relating to delivery and payment, please contact us at service@thewellnessfellows.com.