Delivery Info

Delivery Information 

We know how important it is to receive your products in the best condition. As such, we are committed to deliver the items to you in the quickest time with items will be packaged carefully in carton box(s) or envelopes with our signature seal to ensure authenticity.

Local Delivery

E-Commerce domestic delivery spans 2 to 3 working days (no time-slot). Properly completed orders submitted will be processed within three working days and delivered within a week unless items are out of stock.

During certain promotions, we offer complimentary standard shipping on all orders over $100. This offer is valid online only and is applicable to Singapore delivery. Any orders less than $100 will be charged $3.50 for delivery fee. Please note that delays can occur in delivery, and these delays are beyond our control. Alternatively, you may opt to self-collect your items at our location.

Failed Delivery

TWF shall make up to 2 attempts at delivery to the customer. The parcel will be returned to TWF after 2 unsuccessful attempts at delivery if the customer is unreachable by phone, email, or Messaging Systems (e.g SMS/Whatsapp). If the Sender request for a 3rd time delivery, additional charges of $3.50 per delivery will be levied.

Restricted Areas
The following table shows the Restricted Area (No-go zone) that TWF would not be able to fulfill our delivery. Please kindly provide an alternative postal code/address.

Postal CodeLocation/Building/AreaPostal CodeLocation/Building/AreaPostal CodeLocation/Building/Area
WHOLE AREAKHUSU ISLAND508487Hendon Camp669644Gombak Base
WHOLE AREAST. JOHN'S ISLAND509863Changi Airbase669645Ministry of Defence
WHOLE AREAPULAU UBIN

509927

Trent Engine Overhaul Complex669646Bukit Panjang Camp
WHOLE AREAPULAU TEKONG509928SIA Engine Test Centre688255Mowbray Camp
WHOLE AREARIFLE RANGE COMPOUND509932Trent Engine Overhaul Complex688256Kranji Camp
WHOLE AREASELETAR AEROSPACE534257Paya Lebar Airbase688793Stagmont Camp
WHOLE AREAWEST CAMP ROAD567754Amoy Quee Camp689953Keat Hong Camp II
WHOLE AREAAIRPORT CARGO ROAD596302Maju Camp689954Keat Hong Camp
WHOLE AREAALPS AVENUE596472Police KINS Training Camp698956Tengah Air Base
WHOLE AREAAIRLINE ROAD506969Changi Prison Complex Cluster B708972Murai Camp
WHOLE AREATURF CLUB AVENUE507087Selarang Camp708976Lim Chu Kang Camp II
098269Resort World at Sentosa52876521 Tampines North Drive 2718919Sungei Gedong Camp
09832285,BRANI TERMINAL AVENUE507709Changi Prison Complex Cluster A729753Mandai Camp
09832381,BRANI TERMINAL AVENUE609271ASL Shipyard729754Mandai Camp II
0983242,BRANI TERMINAL AVENUE609273PPL Shipyard729756Mandai Hill Camp
09832589,BRANI TERMINAL AVENUE609278Shell738103Woodland Check Point
099958Resort World at Sentosa (OFFICE)609412Vobak Building738203Woodland Check Point
109680Central Manpower Base (CMPB)609831Caltex Jalan Buroh 1 Service Centre73840660 Woodlands Industrial Park D
117536Power Grid619110Jurong Port738700Woodland Check Point
117605Stockport Road619523ST Kinetics757618Sembawang Camp
117630Tanjong Berlayer Camp62805429, Tanjong Kling757621Chong Pang Camp
129817Clementi Camp628398Tuas Naval Base757752Sembawang Airbase
139302Ayer Raja Camp628439Tanjung Gul Camp757753Khatib Camp
149051Special Operation Command629122Jurong Shipyard757758Dieppe Barracks
149373Queenstown Remand Centre62935150, Gul Road758103Senoko Power Station
178880Parliament House629353Keppel Shipyard (Gul)759907Senoko Incineration Plant
248843Tanglin Camp629888Keppel Shipyard759945Admiralty West Prison
367833Mount Vernon Camp637559Pasir Laba Camp759956Sembawang Shipyard
397970Guillemard Camp637607Tuas Power Station759956Sembawang Wharf
417902Kaki Bukit Prison School638357Jurong Camp I759957Sembawang Prison
465556Bedok Camp638361Jurong Camp II7691944 Lorong Chencharu
478937Singapore Prisons Quarters638364SAFTI Military Institute778895Nee Soon Camp
498760Changi Exihibition Centre (Airbase)638501ST Marine778900Nee Soon Camp (Leo North)
498761Changi Exihibition Centre (Airbase)63870915, Tuas Crescent779914Nee Soon Camp (SCDF)
498819Changi Naval Base63871723, Tuas Crescent797792Seletar Airport Passenger Terminal
4988021 Changi North Way667988Bukit Gombak Camp797809Seletar Airport
4996118 Changi North Way669638Hillview Camp819658Changi International Airport Services
498834Tanah Merah Prison669642Gombak Base HQ819659SATS Inflight Catering Centre 1

International Shipping

If you intend to ship overseas, kindly email your orders to service@thewellnessfellows.com so we may provide you with a shipping rate either from Fedex or DHL. The final invoice including goods and shipping will be provided to you for payment via bank transfer. 

Delayed delivery

In light of COVID-19, deliveries may take longer than usual to arrive, due to peak in demand for surgical masks.

Payment Method
We accept the following payment options:

  • Debit & Credit Card (Visa & Mastercard)
  • Stripe
  • PayNow

In cases where extra charges are involved, all costs will be borne by customers.

When making payment, you may opt to save your payment method for your order after login in to your account. If you do not want to save your payment details to your account, then you can also enter them when you come to pay for your order. 

You details are safe with us as we are committed to comply to PDPA regulations. We also take fraud very seriously too, so all credit and debit card holders are subject to validation and authorisation by both us and the card issuer. To better protect our customers when making online payments by card you may be presented with 3D secure security measures when paying. This is dependent on your bank issuer and may require you to enter a password or get a security code via email or phone.

For any other questions relating to delivery and payment, please contact us at service@thewellnessfellows.com.