1. SCHEDULE OF RATES (FLAT RATE)
• E-Commerce Domestic Delivery spans 5 to 7 working days (no time-slot).
• TWF charges a flat shipment rate of SGS$3.50 subjected to prevailing GST.
• Our current local courier service is outsourced to a 3 rd party.
2. ORDER PROCESSING
• Any orders submitted after 16:00 (Monday to Friday) and 11:00 (Saturday) will be processed the next working day.
3. FAILED DELIVERY
• TWF shall make up to 2 attempts at delivery to the customer. The parcel will be returned to TWF after 2
unsuccessful attempts at delivery if the customer is unreachable by phone, email, or Messaging Systems (e.g SMS/
• If the Sender request for a 3rd time delivery, additional charges of $3.50 per delivery will be levied.
4. RESTRICTED AREA
• The following table shows the Restricted Area (No-go zone) that TWF would not be able to fulfill our delivery.
Please kindly provide an alternative postal code/address.