FAQs

Frequently Asked Questions

Are your masks Health Sciences Authority (HSA) approved?

Yes, we are a HSA licensed Singapore manufacturer with license number: ES0501182

What are the differences between Surgical Masks and Normal Masks?

Surgical Masks have to pass specific tests set out by various standards to prove efficacy in protecting the wearer from bacteria, particles, and fluid, along with requirements for hypoallergenic properties, flammability and breathability.

What does ASTM Level 3 and EN 14683 Type IIR stand for?

American Society for Testing and Materials (ASTM) and EN Type IIR are the American and European standards respectively which sets the standards for surgical masks. The Level indicates the tests the masks need to pass, refer to table above.

Why wear The Mask Fellows Surgical Masks?

The Mask Fellows Masks are tested and proven to exceed ASTM Level 3 and EN Type IIR standards, giving healthcare workers, patients and yourself the assurance and protection in a high risk environment.

How are the masks produced?

Our factory can manufacture about 200,000 surgical masks a day with capacity of between 4 to 6 million per month.  We will increase additional capacity with corresponding demand.

The company has a Health Sciences Authority (HSA) manufacturer license number ES0501182 to manufacture, import and distribute. The mask complies with:

    1. At least ASTM F2100 Level 3 and EN 13485 Type IIR for surgical face masks,
    2. ISO Class 7 for clean room condition and
    3. ISO 13485 – Quality Management System certified by SGS
    4. Shariah compliance certificate

Our raw materials and finished products are either stored with a 3rd party logistics company that is GSPMDS certified or in our warehouse with appropriate temperature and humidity control.

Can you do customisation for corporates?

Yes we welcome corporate customisation. Please email jingle@thewellnessfellows.com with your request and we will follow up within 48 hours.

How are the masks produced?

Our factory can manufacture about 2000 boxes of surgical masks a day with capacity of between 2 to 3 million pieces per month. We will increase additional capacity with corresponding demand.

The company has a Health Sciences Authority (HSA) manufacturer license number ES0501182 to manufacture, import and distribute. The mask complies with:
1. At least ASTM F2100 Level 3 and EN 13485 Type IIR for surgical face masks,
2. ISO Class 7 for clean room condition and
3. ISO 13485 – Quality Management System certified by SGS
4. Shariah compliance certificate

Our raw materials and finished products are either stored with a 3rd party logistics company that is GSPMDS certified or in our warehouse with appropriate temperature and humidity control.

What is a cleanroom?

A cleanroom is a controlled environment where pollutants like dust, airborne microbes and aerosol particles are filtered out in order to provide the cleanest area appropriate for electronics, food, pharmaceutical and medical equipment manufacturing.

Cleanrooms are graded differently depending on the varying particles count and size. The ambient air outside in a typical city environment contains 35,000,000 particles per cubic meter, 0.5 micron and larger in diameter. Ordinary room air is approximately equivalent to ISO 9 cleanroom which is at the lowest level of cleanroom standards.

The key component in a cleanroom is the High Efficiency Particulate Air (HEPA) filter that is used to trap particles that are 0.3 micron and larger in size. Our employees working in cleanroom also wear coats and other protective covers to trap contaminants that are naturally generated by the skin and body.

Refer to the table below for the range of ISO class. The Wellness Fellows manufactures our masks in an environment 100 times cleaner than a typical enclosed room.

What is Shariah compliance?

TMF masks are scrutinised by United World Halal Development’s (UNWHD) stringent process to ensure no ethyl alcohol (ethanol), harmful chemicals nor animal derived ingredients are used the manufacturing process that is against the Islamic Shariah Law.

How do I earn and redeem TMF Rewards Points?

For every $1 spent, you earn 1 reward point. Earn 100 reward points to redeem $1 off your next purchase. Points do not have an expiration date.

Are goods sold refundable?

Goods sold are non-refundable due to hygiene reasons.